1. About This Policy

This Privacy Policy explains how we, an RERA-authorized channel partner operating emaaribcgurugram.com, collect, use, store, and protect your personal information when you visit our website or submit an enquiry. This website is not an official Emaar India website; it is managed independently by an authorized reseller.

By using this website or submitting your details through any form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a contact form, request a callback, download a brochure, or book a site visit, we collect:

• Full name
• Mobile phone number
• Email address
• Any additional information you choose to include in messages

2.2 Information Collected Automatically

When you visit our website, we may automatically collect the following technical data:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited and time spent on each page
• Referring URL (the page that brought you to our site)
• Date and time of your visit

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies (including Google Analytics and Google Ads tracking pixels) to understand how visitors use our website and to measure the effectiveness of our advertising. Please see Section 7 (Cookies Policy) for full details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about Emaar India Business Centre
• To schedule and confirm site visits, callbacks, or meetings
• To send you project updates, pricing information, and promotional offers via call, SMS, email, or WhatsApp — only with your consent
• To share your details with RERA-registered developers (including Emaar India) as required for processing your property enquiry
• To improve our website experience based on user behaviour analytics
• To comply with applicable laws including RERA (Real Estate Regulation and Development Act, 2016)
• To detect, prevent, and address fraud or technical issues

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: You have given explicit consent by checking the agreement box on our forms and by using this website
• Legitimate Interests: To operate our business, follow up on genuine real estate enquiries, and improve our services
• Legal Obligation: Where required by RERA or other applicable Indian laws

5. Sharing Your Information

We may share your personal data with the following parties:

• Emaar India (the developer): To process your property enquiry and coordinate site visits or bookings
• RERA Authorities: As required under the Real Estate (Regulation and Development) Act, 2016
• Service Providers: Third-party vendors who assist us with website hosting, CRM, SMS/email delivery, and analytics — subject to confidentiality agreements
• Google LLC: Anonymized behavioral data for analytics and ad performance via Google Analytics and Google Ads

We do NOT sell, rent, or trade your personal information to any unrelated third parties for their own marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Enquiry and lead data: Up to 3 years from the date of collection, or until the property transaction is completed
• Website analytics data: As per Google Analytics default retention settings (up to 26 months)
• Communication records: Up to 2 years

After these periods, your data will be securely deleted or anonymized.

7. Cookies Policy

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

7.2 Types of Cookies We Use

7.3 Managing Cookies

When you first visit our website, a cookie consent banner will appear. You may accept all cookies or customize your preferences. You can also manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Your Rights

As a data subject, you have the following rights under applicable Indian data protection laws:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Ask us to correct inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Withdraw Consent: Withdraw your marketing consent at any time without affecting prior processing
• Right to Opt-Out: Unsubscribe from all communications by emailing connect@emaaribcgurugram.com

To exercise any of these rights, contact us at connect@emaaribcgurugram.com or call +91 7667636253. We will respond within 30 days.

9. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted via our website (HTTPS)
• Restricted access to personal data — only authorized staff can access lead information
• Regular security audits of our website and form systems
• Secure hosting with regular backups

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page regularly.

12. Contact Us

For any privacy-related questions, complaints, or requests:

• Email: connect@emaaribcgurugram.com
• Phone: +91 7903981404
• Address: D02/03 Ireo City, Golf Course Extension Road, Sector 60, Gurugram – 122101